FAQ
Frequently Asked Questions (FAQ)
1. General Questions
Q: What is Telepromotionllc.com?
A: Telepromotionllc.com is an online store that offers a wide range of mobile phones, accessories, and gadgets at competitive prices.
Q: Do you have a physical store?
A: No, we operate exclusively online, ensuring a convenient shopping experience for our customers.
Q: How can I contact customer support?
A: You can reach us via email at support@telepromotionllc.com or through our contact form on the website.
2. Ordering & Payments
Q: How do I place an order?
A: Simply browse our website, add your desired products to the cart, and proceed to checkout. Follow the instructions to complete your order.
Q: What payment methods do you accept?
A: We accept credit/debit cards, and other secure online payment methods.
Q: Can I modify or cancel my order after placing it?
A: If your order has not yet been processed, you may request modifications or cancellations by contacting our support team as soon as possible.
3. Shipping & Delivery
Q: Do you offer nationwide shipping?
A: Yes, we deliver across the country. Shipping times and fees may vary depending on your location.
Q: How long does delivery take?
A: Standard shipping takes approximately 3-7 business days, while express shipping is available for faster delivery.
Q: How can I track my order?
A: Once your order has been shipped, you will receive a tracking number via email to monitor your shipment.
4. Returns & Refunds
Q: What is your return policy?
A: We offer a 7-day return policy for defective or incorrect items. The product must be in its original packaging and unused.
Q: How do I request a refund?
A: To initiate a refund, contact our support team with your order details. Refunds are processed within 5-7 business days after receiving the returned item.
5. Warranty & Support
Q: Do your products come with a warranty?
A: Yes, most of our products come with a manufacturer’s warranty. Warranty details vary by product and brand.
Q: How do I claim a warranty?
A: Contact us with proof of purchase and details of the issue. We will guide you through the warranty claim process.
6. Promotions & Discounts
Q: Do you offer discounts or promotions?
A: Yes! We frequently run special promotions and discounts. Subscribe to our newsletter to stay updated.
Q: How do I use a promo code?
A: Enter your promo code at checkout, and the discount will be applied to your order.
7. Account & Security
Q: Do I need to create an account to shop?
A: No, you can checkout as a guest. However, creating an account allows you to track orders and access exclusive deals.
Q: Is my personal information secure?
A: Yes, we use advanced encryption and security protocols to protect your data.